At One Wire, we’ve been working hard to simplify the way builders engage with us, and more importantly, how they get their homes NBN-connected before the keys are handed over.
Following direct feedback from both volume and boutique builders across Victoria, we’ve redesigned our NBN Preinstall Landing Page to make it easier to:
- Find a trusted partner to coordinate your new home connections
- Lodge service requests early in the build,
- Coordinate installation timelines,
- And hand over homes that are connection-ready, no delays, no extra paperwork.
Why This Matters More Than Ever
According to recent data, the average Australian home now has more than 25 connected devices. From smart TVs and tablets to home automation systems and work-from-home setups, the demand for fast, reliable internet has never been higher.
And with internet speeds in Australia on the rise, expectations from new homeowners are rising with them. Connectivity can no longer be treated as a post-handover problem, it needs to be built in from the ground up.
We believe it’s time to make internet a feature, not a fix.
“Some of our homes get connected, some don’t, it’s hit and miss.”
One of the most common frustrations we hear from builders is: “Some of our homes get connected, some don’t, it’s hit and miss.”
This kind of inconsistency not only causes delays and complaints, it reflects poorly on the builder and adds unnecessary pressure after handover.
At One Wire, we don’t just install. We:
- Manage the entire preinstallation process from start to finish
- Monitor build schedules to align works with your timeline
- Ensure consistency across all lots, not just the easy ones
- Provide training and support for your sales and site teams if requested
It’s more than just delivery, it’s a commitment to consistency, communication, and accountability.
What Builders Told Us
We listened to your feedback. Builders told us that:
- Cost-free services are often misunderstood, some assume there’s a catch.
- The submission process was previously unclear or too manual.
- There wasn’t enough visibility on what benefits early NBN connection brings to both the builder and the buyer.
So, we addressed all of it.
What’s New?
✔ A new Builder Sign Upform that takes minutes to complete
✔ Clearer explanations of the cost-freepreinstallation process
✔ Visual breakdowns of how this improves the handover experience
✔ A focus on preventing rework or delays caused by driveways, landscaping, or late-stage trenching
✔ The ability to integrate with existing processes
✔ And above all a commitment to supporting your construction team, from site supervisors to handover coordinators
The Result?
Builders we partner with are seeing:
- Fewer complaints post-handover
- Reduced variation costs related to NBN pathway issues
- Happier homeowners who can work, stream and connect on day one
As a business with over a decade in the new development space, including experience within the NBN rollout team, we’re here to take this pain point off your desk. We complete thousands of connections every year, and we’re proud to do so without disrupting your construction timeline.